Shipping & Deliveries
The products are shipped directly by their respective Seller.
The shipping time can vary based on the shipping method that the Seller has provided or that you have chosen, as well as where the item is being shipped from or to, the Seller will have specified the shipping times on the shipping details section on their listing.
Deliveries within your country will normally be quicker than international deliveries, depending on the shipping method chosen. Some Sellers use shipping services that will allow you to track the delivery. If you need more information, you can contact the Seller.
WHAT SHIPPING METHODS CAN I CHOOSE?
You have a number of shipping methods depending on what the Seller has decided to offer. If a shipping method you would like is not available, you should contact the Seller and ask if they would be prepared to offer the alternative shipping method and add it to their listing.
WHY CAN'T I SELECT A SHIPPING OPTION?
It is likely that the Seller hasn't included a shipping option to your region. You can message the Seller and ask them if they dispatch to your country, or if they would be happy to make an exception.
MY ITEM HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
We recommend you contact the Seller directly from the relevant order on your orders page. You can then follow up your order and ask for any tracking information that will help locate your order. If you don’t receive a response after a reasonable period of time then you can escalate the matter. If you have exhausted other methods of escalation, such as a PayPal dispute, but the issue remains unresolved, forward your purchase confirmation email to info@dragqueenmarket.com and we’ll take it from there.
ARE THERE EXCESS CHARGES ON ITEMS FROM INTERNATIONAL SELLERS?
If you are an overseas buyer you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be covered by you; we have no control over these charges and can’t predict what they may be.
Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from a Seller at Drag Queen Market, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods.