Refund policy

At Drag Queen Market, products are sold by independent Sellers through our marketplace. Each return request is reviewed by the Seller who fulfilled the order, in accordance with this Refunds & Returns Policy.

1. Return Window

Customers may request a return within 30 days of delivery.

To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and returned in its original condition and packaging, with all tags, labels, accessories, and protective packaging included where applicable.

Items showing signs of wear, use, damage, stains, odors, alteration, washing, or missing packaging may be refused by the Seller or may be subject to a partial refund.

2. How to Request a Return

To request a return, customers must go to the “Track Your Order” page and use the “Request Return” button for the relevant order.

Once the return request has been submitted, the Seller will review the request. If the return is approved, the Seller will provide the customer with return instructions and, where applicable, a return shipping label.

Customers must not send items back without an approved return request. Items returned without approval may not be accepted or refunded.

3. Return Shipping Costs

Unless the item is faulty, damaged, incorrect, or otherwise not as described, return shipping costs are the customer’s responsibility.

When the Seller provides a return shipping label, the cost of the return label will normally be deducted from the customer’s refund, unless the Seller decides to cover that cost.

If the return is due to a Seller error, such as receiving the wrong item, a defective item, or an item that is materially different from the listing, the Seller will be responsible for the return shipping cost.

4. Refunds

Once the returned item has been received and inspected by the Seller, the Seller will approve or reject the refund based on the condition of the item and this policy.

If the return is approved, the refund will be processed to the original payment method used at checkout. Please note that payment providers and banks may take additional time to make the funds available.

Original shipping costs are not refundable unless the item is faulty, damaged, incorrect, or not as described.

Any return shipping label cost that is the customer’s responsibility may be deducted from the refund amount.

5. Items That Cannot Be Returned

For hygiene, safety, customization, or product-specific reasons, certain items may not be eligible for return unless they are faulty, damaged, incorrect, or not as described.

Non-returnable items may include:

• Items made to order, made to measure, customized, personalized, or produced according to the customer’s specifications.
• Opened, used, or tested makeup, cosmetics, beauty products, adhesives, lashes, or hygiene-sensitive items.
• Wigs, hairpieces, padding, undergarments, bodysuits, hosiery, or intimate items that have been worn, used, altered, or removed from their original protective packaging.
• Shoes showing signs of wear, marks on the sole, damage, odor, or use beyond indoor try-on.
• Items returned without original packaging, tags, labels, accessories, or protective materials.
• Gift cards.
• Final sale or clearance items, where clearly stated on the product page.

This does not affect the customer’s right to request a refund, replacement, or other resolution when an item is faulty, damaged, incorrect, or not as described.

6. Damaged, Faulty, or Incorrect Items

If an item arrives damaged, faulty, incorrect, or not as described, the customer should submit a return request as soon as possible through the “Track Your Order” page using the “Request Return” button.

Customers should provide clear photos of the item, packaging, shipping label, and any visible damage or issue. The Seller may request additional evidence to assess the claim.

If the Seller confirms that the item is faulty, damaged, incorrect, or not as described, the Seller may offer a refund, replacement, repair, or another appropriate solution, depending on the circumstances and product availability.

7. Exchanges

Drag Queen Market does not guarantee direct exchanges for all products.

If a customer needs a different size, color, or product, they should submit a return request. If the return is approved and refunded, the customer may place a new order for the preferred item.

Some Sellers may offer exchanges at their discretion, depending on stock availability and the condition of the returned item.

8. Cancellations

Customers may request an order cancellation before the order has been shipped.

If the order has already been shipped, the customer must follow the standard return process once the item has been delivered.

Sellers may refuse a cancellation request if the order has already been processed, shipped, customized, made to order, or prepared specifically for the customer.

9. Returning Items to the Correct Seller

Items must be returned only to the Seller who fulfilled the order, using the return instructions provided after the return request is approved.

Customers must not send returns to Drag Queen Market unless specifically instructed to do so. Drag Queen Market is not responsible for items sent to the wrong address and may be unable to recover them.

10. Seller Review and Marketplace Support

Return requests are reviewed by the Seller responsible for the order. Drag Queen Market may assist in cases where there is a dispute, lack of response, or evidence that the Seller has not followed this policy.

If a customer believes a return or refund has been unfairly refused, they may contact Drag Queen Market Support after first submitting a return request through the “Track Your Order” page.

Drag Queen Market may review the order, customer evidence, Seller response, tracking information, product listing, and any other relevant information before making a decision.

11. Abuse of the Returns Process

Drag Queen Market and its Sellers reserve the right to refuse returns, limit refunds, suspend accounts, or take further action where there is evidence of return abuse, fraud, false claims, repeated excessive returns, product switching, damage caused by the customer, or misuse of the marketplace.

12. Questions

For questions about a return, customers should first use the “Request Return” button on the “Track Your Order” page.

For additional help, customers may contact Drag Queen Market Support at support@dragqueenmarket.com.