Shipping policy
At Drag Queen Market, products are sold and shipped by independent Sellers through our marketplace. Each Seller is responsible for preparing, packing, shipping, and managing the delivery of the products they sell.
1. Who Ships Your Order
Products purchased on Drag Queen Market are shipped by the independent Seller responsible for each item.
Because Drag Queen Market is a multi-vendor marketplace, products in the same order may be shipped by different Sellers. This means that items from different Sellers may arrive in separate packages, with separate tracking numbers and delivery dates.
2. Shipping Costs
Shipping costs are calculated at checkout and may vary depending on the Seller, product type, shipping destination, package weight, package size, selected shipping method, shipping profile, and available carrier rates.
Some products may include free shipping, while others may display a calculated shipping rate at checkout.
When an order includes items from multiple Sellers, shipping may be calculated separately for each Seller’s shipment and combined into a single shipping total at checkout.
The shipping cost shown at checkout is the shipping cost that applies to your order, unless there is an obvious technical error or an issue that requires review.
3. Estimated Delivery Times
Estimated delivery times may vary depending on the Seller, shipping method, carrier, product availability, processing time, delivery destination, weather conditions, holidays, and other factors outside the Seller’s or Drag Queen Market’s control.
Delivery estimates are not guaranteed delivery dates.
4. Order Processing Time
Sellers may need time to process, prepare, pack, or fulfill an order before it is shipped.
Processing times may vary depending on the Seller and the type of product. Some items may require additional preparation time, especially products that are made to order, customized, produced on demand, or prepared specifically for the customer.
If an order contains items from multiple Sellers, each Seller is responsible for processing and shipping their own items.
5. Tracking Your Order
Once your order has shipped, tracking information may be provided when available.
You can track your order through the “Track Your Order” page. If your order contains items from multiple Sellers, you may receive more than one tracking number.
Please note that tracking information may take time to update after the carrier receives the package.
6. Questions About an Order or Shipment
If you have a question about a product you ordered, tracking information, shipment status, delivery delay, missing package, or any other issue related to a specific order, you should contact the Seller first using the “Message seller” button on the relevant product page.
The Seller is responsible for fulfilling and shipping your order and is usually in the best position to provide order-specific information or resolve shipping-related issues directly.
If the Seller does not respond, cannot resolve the issue, or you need to report a problem with your order, you may contact Drag Queen Market Support at support@dragqueenmarket.com.
7. Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Drag Queen Market and its Sellers are not responsible for delays, failed deliveries, returned packages, or lost shipments caused by incorrect, incomplete, outdated, or undeliverable shipping addresses provided by the customer.
If you notice an error in your shipping address, please contact the Seller as soon as possible using the “Message seller” button on the relevant product page. Address changes cannot be guaranteed after an order has been placed, processed, or shipped.
If you are unable to reach the Seller or need additional help, you may contact Drag Queen Market Support at support@dragqueenmarket.com.
8. Failed Delivery, Refused Delivery, or Unclaimed Packages
If a package cannot be delivered, is refused, is not collected, or is returned to the Seller because of an incorrect address, failed delivery attempt, customer inaction, or other issue caused by the customer, the customer may be responsible for any original shipping costs, return shipping costs, reshipping costs, carrier fees, or other related costs.
Refund eligibility will be reviewed once the package has been returned to the Seller and inspected, where applicable.
9. Delayed, Lost, or Missing Packages
If your package has not arrived within the estimated delivery window, please first check the tracking information available on the “Track Your Order” page.
If tracking has not updated for an unusual period of time, or if the package appears to be delayed, lost, or missing, please contact the Seller first using the “Message seller” button on the relevant product page so they can review the shipment and, where appropriate, contact the carrier or shipping provider.
If the Seller cannot resolve the issue, does not respond, or the package is confirmed as lost, you may contact Drag Queen Market Support at support@dragqueenmarket.com for further assistance.
Depending on the circumstances, the Seller may offer a replacement, refund, or other appropriate solution, subject to product availability and the applicable policies.
10. Damaged Packages
If your order arrives damaged, please keep the item, packaging, shipping label, and any included materials.
You should contact the Seller as soon as possible using the “Message seller” button on the relevant product page. and provide.
The Seller may request clear photos of the item, packaging, shipping label, and visible damage to review the issue, contact the carrier, or approve a refund, replacement, or other solution.
If the Seller does not respond or you believe the issue has not been handled properly, you may contact Drag Queen Market Support at support@dragqueenmarket.com.
11. Sellers Shipping from Overseas
Some Sellers may ship products from overseas. In these cases, delivery times may vary depending on the Seller’s location, carrier, customs processing, and other factors outside the Seller’s or Drag Queen Market’s control.
Orders shipped from overseas may be subject to customs duties, import taxes, brokerage fees, handling fees, carrier fees, or other charges imposed by customs authorities, carriers, or other third parties.
Unless otherwise stated at checkout, any customs duties, import taxes, customs-related charges, or additional delivery fees are the customer’s responsibility. Drag Queen Market and its Sellers are not responsible for delays, additional charges, or failed deliveries caused by customs processing, unpaid import charges, or customer inaction.
If an unexpected customs-related issue occurs, please contact the Seller first using the “Message seller” button on the relevant product page. If the Seller cannot resolve the issue or you need further assistance, you may contact Drag Queen Market Support at support@dragqueenmarket.com.
12. Seller Shipping Restrictions
Some Sellers may only ship to certain states, territories, regions, or addresses.
If a product cannot be shipped to your location, the shipping option may not be available at checkout, or the order may need to be cancelled and refunded.
Certain products may also be subject to shipping restrictions due to size, weight, carrier rules, product type, or applicable laws.
13. Orders from Multiple Sellers
Because Drag Queen Market is a multi-vendor marketplace, your order may include products from more than one Seller.
In these cases:
- Items may be shipped separately.
- Each Seller may use a different carrier or shipping method.
- Each shipment may have its own tracking number.
- Delivery dates may vary by Seller.
- Shipping costs may be calculated separately by Seller and combined at checkout.
14. Cancellations Before Shipment
Customers may request an order cancellation before the order has shipped.
Cancellation requests should be sent to the Seller responsible for the order using the “Message seller” button on the relevant product page. If the order has already been shipped, the customer must follow the standard return process once the item has been delivered.
Sellers may refuse a cancellation request if the order has already been processed, shipped, customized, made to order, or prepared specifically for the customer.
15. Marketplace Support
Drag Queen Market may assist when a Seller does not respond, cannot resolve a shipping issue, or when a customer needs to report a problem with an order.
For additional help, customers may contact Drag Queen Market Support at support@dragqueenmarket.com.